Refund Policy

Last updated: June 20, 2026

Caeros is sold through our Merchant of Record, Paddle, which processes all payments and refunds on our behalf. Refunds are issued by Paddle in accordance with this policy and the Paddle Buyer Terms.

30-day money-back guarantee

If Caeros isn't right for you, you can request a full refund within 30 days of your purchase. This applies to your first subscription payment and the one-time setup fee.

How to request a refund

Email support@caeros.app, or request a refund directly through Paddle using the receipt you received at checkout. Approved refunds are returned by Paddle to your original payment method, typically within 5–10 business days.

Subscriptions

Subscriptions renew automatically. You can cancel anytime from your account settings; cancellation stops future renewals. If you are charged for a renewal you did not intend, contact us at support@caeros.app and we will make it right.

After a refund

When a refund is issued, access to the paid features of Caeros ends.

Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the laws that apply to you, including consumer protection rights in the EU, UK, and elsewhere.